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Founded in 1998, CDG’s investors include CDH, iD Tech Ventures, Investor AB and Cargill Inc. CDG is currently managed by former senior executives from leading financial services institutions and global professional service firms. As the largest financial services BPO provider in China, CDG serves its clients out of the five delivery centers in Beijing, Shanghai,Guangzhou and east China. The headcount is expected to reach 5,000 by the end of 2008.
CDG is dedicated to providing a one-stop back office BPO services to the Banking, Financial Services and Insurance (BFSI) sectors, and our clients include more than 30 leading banks, insurance companies and check clearance houses both from home and abroad.
With its nationwide facilities network with service hubs in Beijing, Shanghai, Guangzhou and Tianjin, CDG is able to provide its clients with responsive and seamless services both onsite and offsite. CDG was the first in the industry to introduce and apply the assembly line manufacturing technique to mass production of data processing services, resulting in shortened turnaround time and improved accuracy. These were made possible by our self-developed data processing system “DataPower” and business process management platform-- “ProcessPower”. Together with our clients, we have created a unique BPO in China’s BPO arena.
CDG is the only domestic BPO provider awarded ISO 9001 2000, ISO 27001 and CMMI3 certification in China. The core business processing system is the first passed the data security test of the Computer Security and Test Center of the Ministry of Information Industry, and CDG is the first and only domestic BPO provider to have received the “Distinguished BPO Provider Award” for four years in a row from the Ministry of Commerce.
CDG’s focus on service and delivery quality has long been recognized by its clients. Today, CDG has formed collaborative relationships with some of the most celebrated firms in the industry as their trusted partner for back-office support. CDG strives to continue to set industry standards for BPO in China.
As the market leader, CDG has set the standards for China’s fledging BPO sector:
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The first BPO provider dedicated to back office support to BFSI industry in China;
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The only BPO provider with its own nationwide facilities network with three service hubs;
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The first BPO provider to offer service failure insurance coverage to its clients in China, with the highest claim up to 50 million RMB;
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The first BPO provider awarded ISO 9001 2000 \ISO 27001\CMMI3 certification in China;
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The first BPO provider passed the data security test of the Computer Security and Test Center of the Ministry of Information Industry;
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The first and only domestic BPO provider to have received the “Distinguished BPO Provider Award” for four years in a row from the Ministry of Commerce;
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The first and only domestic BPO provider to be ranked among the Red Herring Asia 200 for two years in a row;
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The only domestic BPO provider to be granted the “Best Outsourcing Business Model Award” and “Top Ten Outsourcing Leaders of the Year Award”.
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